Shipping policy

US SHIPPING
Bernetta offers complimentary standard shipping on orders with a total value over US$150 to addresses within the United States. Orders are typically processed within 24-48 hours of being placed and then are dispatched according to the shipping service selected. Orders for expedited 2-Day $25 or next-day shipping $35, must be placed by 11 a.m. PT; orders placed after 11 a.m. PT will ship on the next business day. Please note once an order is placed it is not possible to amend it. Orders are dispatched from our warehouse in California.

INTERNATIONAL SHIPPING
Bernetta offers International DHL Express shipping on all orders for a flat rate international fee of US$20. Customs and Duties are included in the price of all Bernetta items for our international customers. No additional payment is required by the recipient upon delivery of an international order. Orders are dispatched from our warehouse in California.

Return Policy

Bernetta will happily accept returns in original condition (unused, unworn, and unaltered) with tags attached for either a refund, store credit, or a one-time exchange. All return requests must be made within 14 days after the date of delivery. Sale items may be final sale. Returns are only accepted with the provided prepaid shipping label, which will be emailed to you once you submit your return. You will then have another 7 days to drop your parcel off or schedule a pickup.

Following inspection and acceptance of your return, you will receive confirmation via email that a refund or merchandise credit has been issued. Returns are subject to a restocking and return shipping fee, which will be deducted from your refund. Bernetta processes all refunds, store credit or exchanges within 10 days of receipt of return, upon approval. We can only process refunds back to the original payment method. Returns are accepted at the sole discretion of Bernetta. 

US RETURNS
To initiate a domestic return or exchange, please visit our Returns Portal to access and print your pre-paid UPS return label. Returns are subject to a restocking and return shipping fee, which will be deducted from your refund.

INTERNATIONAL RETURNS
To initiate an international return, please visit our Returns Portal to print your return label and schedule a pick-up. International orders are not eligible for complimentary returns, and a US$20 shipping fee will be deducted from your refund.

We gladly accept international returns under the following conditions:

• Return Window: Items must be returned within 14 days of delivery.
  

• Condition: Items must be unworn, unwashed, and in original condition with all tags attached.
  

• Return Shipping: Returns are subject to a US$20 return shipping fee, which will be deducted from your refund. A prepaid return label will be provided upon approval of your return request.
  

• Refunds: Once we receive and inspect your return, a refund will be issued to your original payment method. Refunds will be processed within 10 days of receipt of return, upon approval.
  

• Exchanges: At this time, we do not offer direct exchanges for international orders. If you’d like a different item, please place a new order.

• Final Sale Items: Certain items, including sale and promotional items, are non-returnable.

Please feel free to reach out to our customer service team at customercare@bernetta.com should you have any questions or concerns about shipping or returns, we will be happy to help.